Chronic care management (CCM) is a Medicare program that reimburses clinical teams for care services each month.
Patients must be on Medicare and have multiple chronic conditions to qualify.
You need to create a patient-centered care plan and update it periodically.
You must log at least 20 minutes of care services per month (outside of other billable services).
After meeting the billing critieria, you can receive monthly reimbursements via various CCM codes.
For more details on Medicare's CCM program, please check out the rest of our guide below!
The Centers for Medicare and Medicaid Services (CMS) announced the CCM program in 2015 as a way to improve outcomes for the chronically ill while reducing costs.
The CCM program is officially sponsored by CMS, specifically targeting Medicare patients and their care teams.
CCM aims to bridge many of the gaps that exist in healthcare by encouraging care team outreach.
Medicare provides new reimbursements to medical providers in order to successfully drive the program.
At a high level, CCM is simple. Care teams can earn incremental reimbursements for care services each month.
per patient per month
This is the "standard" or "non-complex" CCM model, which can be billed under CPT 99490.
per patient per month
Also known as "complex CCM," this can be billed under CPT 99487 for especially intensive cases.
per patient per month
This is strictly an add-on to CPT 99487 and can be billed under CPT 99489.
CMS estimates that roughly two-thirds of Medicare patients are eligible for CCM.
Patients must be Medicare Fee-For-Service (also known as "Original Medicare") beneficiaries for CCM. Medicare supplement plans are valid.
Patients need to have two or more conditions that are expected to last at least 12 months and put the patient at risk for death, exacerbations, or functional decline.
CCM activities can be completed throughout the month, and there are a few specific items to keep in mind.
Before you can begin accumulating CCM service time, you need to explain the program, obtain your patient's informed consent, and document it in their medical record. This can be done at an AWV, IPPE, or E/M visit, or if you've seen the patient for such a visit in the last 12 months, you can get verbal consent.
You must create, distribute, and periodically review a care plan for each patient. Care plans must be captured electronically and address the patient's physical, mental, cognitive, psychosocial, functional, and environmental needs, providing a road map for their health issues (with a focus on chronic conditions).
Each month, your care team must help your patients manage their chronic conditions. This includes regular assessment of needs and adherence, in addition to care coordination across various settings and medical providers. Some of the most common activities include medication reconciliations, phone calls for care counseling, and patient referrals.
Patients need to have 24/7 access to care services, allowing them to connect with clinical staff within your practice to address any urgent situations. Your clinical team must also provide a means for patients to schedule routine follow-ups, promoting continuity of care.
CCM is billed under a medical provider, but generally supervised care team members can contribute as well.
The CCM process must be overseen by a medical provider. This could be an MD, DO, APRN, NP, PA, CNS, or CNM.
Care team members acting under general supervision of the billing provider can help too. This includes CMAs, RNs, LPNs, social workers, or other providers.
CCM requires the use of a certified Electronic Health Record (EHR), and certain elements must be at least electronically managed.
You must use an EHR to help inform care plans and other care efforts, including coordination across teams. You also need to store your patients' demographics, problems, medications, and allergies in your EHR.
Care plans must be maintained electronically and accessible for your care team. In addition, you need to be able to share care plans electronically with external care teams.
The patient must be allowed to communicate with the CCM provider and care team via phone and other secure, asynchronous methods (e.g., email, portal, secure messaging, etc.).
CCM, whether "complex" or not, can be billed on a monthly basis.
Only one provider can actively bill for a particular patient in any given month.
Patients are responsible for standard Medicare cost sharing, which equates to ~20% of reimbursements (with no supplement).
CCM cannot be billed alongside transitional care management (CPT 99495-99496), home healthcare supervision (HCPCS G0181), hospice care supervision (HCPCS G0182), or end-stage renal disease services (CPT 90951-90970).
In addition to monthly CCM codes, you can receive ~$65 with this add-on to a patient's initiating CCM visit. To bill for HCPCS G0506, the CCM provider supply extensive assessment and care planning during the initiating visit, which can be an AWV, IPPE, or E/M visit.
CCM is simple if you focus on the main aspects of the program.
Source: Official CMS CCM Fact Sheet
The short answer is probably yes. If you've contemplated starting a CCM program, it's easier than you might think. There are a few things to keep in mind as you move forward.
CCM can only be billed under a medical provider. Your practice must have an MD, DO, APRN, NP, PA, CNS, or CNM. Limited license practitioners like podiatrists or dentists don't qualify.
You will need a modest number of Medicare patients with two or more chronic conditions (e.g., diabetes, hypertension, etc.). Even just 20 patients will yield over $10,000 annually.
It only makes sense to pursue CCM if it helps your practice. Luckily, there is a lot of value packed into the program.
If your team is looking for a new source of revenue, look no further. CCM is an efficient way to bring in more money.
If you want to further help your chronically ill patients stay on top of their conditions, CCM is great tool to leverage.
CCM is well-suited for care teams that want to develop closer relationships with their patients, as the program reimburses for time spent in that pursuit.
It's vital to include the right staff members, but it's also important to know the type of work that they can leverage.
Any clinical team members working under general supervision of the billing provider can contribute. Having many team members on the same page will help you forge a successful program.
If your team is already providing care services outside of billable visits (e.g., patient calls for care counseling, referrals, etc.), you are well-positioned to leverage CCM.
If you are looking to build out your care team, CCM provides more than enough revenue to merit additional personnel.
There are a few things that can prevent care teams from billing for CCM.
CCM cannot be billed in the same month as transitional care management (CPT 99495-99496), home healthcare supervision (HCPCS G0181), hospice care supervision (HCPCS G0182), or end-stage renal disease services (CPT 90951-90970).
Your team will need to be able to provide care services 24/7. This can often be accomplished by giving patients a means to contact a care team member after office hours.
Although it is becoming a less prevalent issue, it's worth noting that you need a certified EHR in order to pursue CCM.
There are several reasons to institute a CCM program, but perhaps one of the most compelling is creating a new source of recurring revenue.
Note: Any care team members acting under general supervision of the provider can contribute.
At a more granular level, it's easy to see that CCM can be fruitful with relatively little clinical overhead.
By consistently recording CCM activities, care team members can generate more than enough revenue to offset their hourly pay.
Many of your current care services can likely be leveraged for CCM (e.g., phone calls for care counseling, referrals, etc.).
Full-time care team members can unlock substantial new revenue to help fuel your practice's operations.
If you consider the wage of a medical assistant or nurse, CCM provides a large operating margin.
Don't forget that additional CCM codes (i.e., CPT 99487, CPT 99489, and HCPCS G0506) can further increase your potential revenue!
We've seen a lot of teams try CCM, and some have certainly done better than others. Here are some helpful tips as you look to build out your CCM program.
CCM runs more smoothly when you designate someone to oversee the program at your practice. Whether it's a care coordinator, midlevel, or otherwise, having a team member dedicated to the cause certainly helps keep things in-line.
Every team is unique, but all teams need to get in the habit of tracking relevant CCM services. It's not hard at all, but having a process (e.g., flagging CCM-eligible patients, scheduling periodic patient calls, etc.) can solidify your efforts.
If your team doesn't take CCM seriously, you'll likely struggle to consistently generate revenue. Additionally, your patients will be less likely to participate. Your team needs to see and promote the value of CCM in order to make it a reality.
Sometimes care teams need a little extra push to truly do their best. If you can provide recognition for hardworking team members, they'll be more likely to give CCM their all. Ultimately, this yields a more successful program for your practice.
There are a lot of CCM companies that offer care outsourcing, but several simply forward your patients onto random care personnel at a call center. This guts the value of the program, as patients often receive fractured, impersonal care.
Excel files, paper documents, or other impromptu tools simply aren't sustainable mediums for CCM, as they scale poorly with patient volume. To stay organized and efficient, your practice should utilize an electronic solution.
Congrats, you've made it to the end of our CCM guide! We wish you the best of luck with your CCM program, and please let us know if we can ever lend a hand!
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